Location: New York, NY (hybrid)

Type: Full-Time

Compensation: Competitive salary + Equity + Benefits

The Role

As our Head/VP of Operations, you’ll be the operational architect behind our virtual care platform and tapering program. You’ll partner closely with the CEO and cross-functional leads to scale our clinical programs, ensure high-quality patient experiences, streamline systems, and help us meet key milestones.

This is a highly dynamic role requiring a builder’s mindset—comfortable in ambiguity, skilled in execution, and energized by impact.

Responsibilities

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We prioritize agency, bias towards action, thoughtfulness and optimism. Exact responsibilities may vary depending on experience (e.g., balance of clinical operations vs. business operations experience).

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Strategic Operations & Execution

• Own company-wide operational planning, KPIs, and OKR process; ensure smooth execution across teams.
• Serve as a thought partner to the CEO on scaling systems, headcount, and care delivery models.
• Build dashboards and reporting processes to align operations with clinical and growth metrics.

Clinical & Care Operations

• Partner with clinical leadership to optimize care workflows, capacity management, and provider utilization.
• Manage tools and infrastructure supporting care delivery (e.g., EHR, scheduling, onboarding, clinical calendars).
• Ensure compliance with HIPAA, state-specific telehealth laws, and virtual care regulations.

Business & Platform Ops

• Design and refine the patient journey—from intake to program completion—ensuring high NPS and retention.
• Manage vendor relationships across tools like Stripe, Customer.io, and integrations with scheduling/telehealth platforms.
• Lead ops support for payer partnerships, pilots, and onboarding workflows.